Domestic Returns
The House of Chastity offer a 30 day returns policy as standard.
To qualify as a return all items must be unused and in their original packaging. All returns are checked before refunds are processed.
All return postage costs must be paid for by the buyer, we recommend purchasing a service with tracking.
If you wish to return an item then we request that you do the following:
1: Message us via our contact page with your order number to request a return number.
2: State the reason for the return.
3: State if you would like an exchange or refund.
4: Include your return number with your item when posting as this will allow us to process the exchange/refund.
International Returns
Please follow the information for Domestic Returns.
However:
- You must contact H.O.C. within 30 days of receiving your order.
- Label all packaging as a return, if any custom fees are incurred due to incorrect labelling then this will be deducted from the refund.
Cancellations Or Help
If you have placed an order and need to cancel or change it then please message us via our contact page.
If you require any help with using your order then please message us via our contact page and we will answer any questions that you may have.
Payment & Shipping
Payment - We accept all major credit cards and Paypal which available to select at checkout.
All available H.O.C. items are in stock and will be shipped from our U.K. warehouse.
We do not use any third party companies to process or ship our orders.
All orders placed before 12pm Mon - Fri will be processed on the day of purchase.
Purchases made after 12pm on a Friday will be processed and sent out on the Monday.
Occasionally issues beyond our control will delay posting but we will endeavour to ship the item as efficiently as possible and contact the customer.
Discretion - All purchases are shipped in secure plain packaging and our company details display as H.O.C.
U.K. Postage
Orders under £19.99 are sent as standard Royal Mail 1st Class Signed For, however we can also offer Tracked 24 Signed and Special Delivery which can be selected in checkout. To ensure next day delivery please place your order before 1pm.
Orders over £20.00 are sent 1st Class Signed For - free of charge.
International Postage
Orders up to £29.99 are sent International Signed For - £12.99.
Orders over £30.00 are sent International Signed For - £22.99.
Please note that for international orders all custom and import charges are buyers responsibility.
Collect Plus
This is a UK delivery service that allows our customers to collect their purchases from local affiliated Collect Plus stores rather than having their purchases delivered to their home address.
If you select the Collect Plus option at the checkout then please make sure to leave either an email address or mobile number as you will need the tracking details to collect your parcel.
Collect Plus covers
All UK mainland post code addresses only.
The Highlands and Islands of Scotland (please allow up to 7 working days for some areas)
Northern Ireland (Please allow 1 extra working day on top of usual delivery times)
Isle of Wight (Please allow 1 extra working day on top of usual delivery times)