We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our Customer Service Team. Please note that returns will need to be sent to the following address: Returns, HOC Inc Ltd, PO Box 4964, Calne, SN11 7BP, U.K. 

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact our Customer Support Team for any questions about returning an item.

Cancellations

We regret to inform you that we are no longer able to accept order cancellations. Once an order is submitted, it enters our automated processing and fulfillment workflow and cannot be modified or canceled. If you no longer wish to keep your order after delivery, you may be eligible to initiate a return or exchange in accordance with our return policy. For assistance or clarification, please contact our Customer Support team.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contacthouseofchastity@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our Customer Service Team. 

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact our Customer Service Team with any further questions.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us our Customer Service Team.

Return Procedure:

1. Please contact Customer Service on our site, please indicate the item/s you would like to return  and the reason.  (You may be asked to provide photographs or videos to support claims).
2. After receiving return instructions from us, you should return the item/s in its/their original condition, with any original packaging, accessories and manuals; and paperwork to identify the order number and name, items with a Returns Void sticker must be unopened to eligible for a return.
3. We do not accept items that have been sent back out without proper return requests.
4. You can return the item/s via any delivery method of choice, you will be responsible for all return costs and we will not accept any returns using C.O.D.
5. Most returns are processed within 7 business days after we receive your parcel. Any refund due will be paid via the original payment method. Once your refund has been issued, you will receive a confirmation email.
6. For returns due to faulty goods we are happy to provide a return postage label which will be attached to the order page, we can not offer a return label in any other way. 
7. If a return label is provided and the item is proved not to be faulty then a charge will be incurred for the return label provided by HOC Inc Ltd.

Return Conditions:

1. You have 30 days (except electrical goods which have 14 days) to decide if your purchase is right for you, if you would like to return or exchange your item then please contact within 30 days of delivery.
2. Return items must be in unused condition along with all accessories and packaging. We do not offer refunds for items that have been worn, damaged, washed, or altered in any way. 
3. We do not accept returns for any items that display the non-returnable when opened sticker, unless the packaging is still sealed and unopened.
4. Electrical goods will need to be undamaged, include all accessories and packaging.
5. We do not accept returned items that have been sent back without a proper return request.
6. All return costs are the responsibility of the purchaser, we do not offer postage for returns.
7. We do not provide exchanges, if you have purchased the incorrect size, you will need to arrange a return for the incorrect item and purchase again.
8. The return is the responsibility of the purchaser, we are not responsible for non-arrival of returns.
9. Orders sent to third party collection points must be collected and then a refund requested, a refund can not be provided for non-collection of orders.
10. If orders are refused by customers at delivery, this does not constitute a return.
11.  If and when refused packages are returned intact a credit note will be applied to the customers account, this is the only form of refund that will be applied. 

Full Refund Or Partial Refunds

1. Defective items (Please note that our Chastity Cages and Toys are designed for play. It is the wearer's and user's responsibility to check the items regularly for wear and tear and please note that continuous use may cause strain on items and they may break).
2. Items purchased under the 'Free Shipping' Offer will have Standard Shipping deducted.
3. Items lost in shipping process (please see our shipping policy to see more information on delayed or lost items).
4. Shipped wrong item
5. Orders cancelled before dispatch.
6. If we offer a refund as a gesture of goodwill, it will be provided as a credit note.

Non-Refundable Orders

1. Undeliverable address
2. Can not find consignee
3. Purchaser request 'Pick Up' delivery but fails to collect the item
4. Items with a non-returnable or return void stickers and free gifts.
5. Sale Items, Gift Card (within 10 days of receipt of goods)
6. Failed collection of parcel from Third Party (Post Office, Shop or Locker offering parcel collection).
7. Refusal to pay customs charges, this is an import levy applied by the country which we have no control over.

International Shipping Custom Charges

For our international customers we send out all of our parcels Tracked and Signed For to provide as much transparency as possible in the shipping process.

Whilst we do everything in our power to get your order to you safely, we can not control customs in any country.  If a parcel is stopped in customs delivery times suggested will not stand, customs departments have no time scale and will work at their own pace, so customers will have to wait for their parcel to clear.

The customs department in every country has its own rules, processes and charges, because of this we take no responsibility for any customs charges received on a parcel.

If a customer refuses an order due to customs charges, it will be at their own risk, we will accept no responsibility for the return of the parcel or the refund. 

If customs refuses a parcel to one of the countries not included in our exclusion list, we will provide a full refund once we have receipt of the parcel.

We will not provide a refund before the parcel has been received as the parcel may still be delivered to the customer address.

No refund will be given on a refused parcel or where no attempt has been made to receive or collect the parcel.

No refund will be provided if the contents of the parcel have been opened.

Failure to receive or collect a parcel is not recognised as a return, not all parcels are automatically returned to us and so will not be refunded.

Please accept the parcel and then arrange a return with us, you can arrange a return by contacting us at contacthouseofchastity@gmail.com.

International Shipping To Countries Where Our Products Are Illegal

We do not send to countries where our products are illegal, so do not accept any responsibility for the completed delivery of orders to countries where our products are illegal, the buyer takes full responsibility. We will not offer a refund on these orders.

Incorrect Or Incomplete Address Details

HOC Inc use the information inputted by the customer to process the order, if an address provided has incomplete or incorrect information and the order is returned undelivered, we will accept no responsibility.

We will be happy to rearrange delivery, the customer will need to pay for the new delivery charges, postage costs will be incurred even if the order originally had free postage. 

If the customer wishes to cancel the order, we will refund the balance via a credit note minus the postage fee.

Incorrect Items Received

Unfortunately, due to human error, mistakes can be made on packing an order. Please email us on contacthouseofchastity@gmail.com and we will be happy to arrange return postage for you to send the item back. Once the item has been received, we will then send out the correct item, if the item is no longer available then we will provide a full refund.

Please note, we do need the item returned to be able exchange or refund.

Gift Cards

Gift cards are non-refundable.

Any refunds requested from a purchase made via a gift card will be refunded as a gift card.

Gifts

Any gift orders accepted as a return will be refunded to the original purchaser.

Sale Items

Sale items can be returned under our standard return conditions, however any refunds provided will be in the form of a store credit.